- Understand the elements and operations of an IT Service Management System and its principal processes.
- Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks.
- Understand the approaches, methods and techniques used for the implementation and management of an ITSMS.
- None
ISO/IEC 20000 Foundation training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.
After completing this course, you can sit for the exam and apply for a "PECB Certified ISO/IEC 20000 Foundation" credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.
Who Should Attend?
- Individuals involved in IT Service Management
- Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
- Individuals interested to pursue a career in IT Service Management
Course Agenda
Day 1: Introduction to Service Management System (SMS) concepts as required by ISO/IEC 20000
Day 2: Service Management System (SMS) requirements and Certification Exam
Examination & Certification
The "PECB Certified ISO/IEC 20000 Foundation" exam complies with the PECB Examination and Certification Program (ECP) requirements. The exam covers the following competency domains:
Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
Domain 2: IT Service Management
System (ITSMS)
Certification
After successfully passing the exam, you can apply for the credential shown on the table below. You will receive the certificate once you comply with all the requirements related to the selected credential. Certification fees are included in the exam price.
|
Credential |
Exam |
Professional Experience |
MS Audit / Assessment Experience |
SOMS Project Experience |
Other Requirements |
|
PECB Certified ISO/IEC 20000 Foundation |
PECB Certified ISO/IEC 20000 Foundation exam or equivalent |
None |
None |
None |
Signing the PECB Code of Ethic |
General Information
- Certification fees are included on
the exam price.
- Training material containing over
200 pages of information and practical examples will be distributed.
- A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued.
- In case of exam failure, you can
retake the exam within 12 months free of charge.
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